Berlin Gardens Return Policy

Return Requests

Given our furniture is custom-built, made-to-order, a 20% restocking fee and 5% chargeback fee applies for returns. Requests must be submitted within 7 days of receipt. All returns must have an RMA number assigned by customer service on the outside of the box. The customer is responsible for all freight charges on unwanted items that are being returned. Any product returned to Berlin Gardens without preauthorization will not be processed until sufficient information has been provided by the dealer. For products being returned for repair, an RMA number assigned by customer service is required as well. Products that are discontinued or have been assembled are not returnable.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, items that are packaged properly and deemed resalable will be credited to your original payment method within a certain number of days, less 20% restocking and 5% chargeback fee.  For late or missing refunds, please contact us at sales@redchairtime.com