Returns and Refunds
** This document contains the return policies for each vendor unless they are listed on the product page **
VELOWAVE Return Policy
1. ORDER CANCELLATION
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 15% of the purchase price.
The customer needs to email sales@redchairtime.com regarding any order cancellation. Once an order cancellation request has been approved, we will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.
2. EXCHANGE & RETURN
FREE REPLACEMENT
Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
- Minor damage to the outer packaging.
- Minor scratches or paint loss on the product.
- Damage to parts or wearing parts after excessive use.
- Damage to parts or wearing parts after using for a certain while or a certain number of times.
Possible Solutions:
- If an item is missing: we will resend the missing item/accessory for free.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- If the product is damaged in transit: please contact us first at sales@redchairtime.com.
14 DAYS RETURNS
For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with 20% restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, they will be responsible for shipping cost of returning the package.
Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of sixty percent (60%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, they are responsible for shipping cost of returning the package.
To be eligible for a return, the customer must meet the terms instructed below:
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
- The ebike must be under ten (10) miles on the odometer
For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for shipping & 10% restocking ($20/item & 10% will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
Non-returnable/non-refundable Items:
- For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
- Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
3. REFUND
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3-10 business days.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within 10 days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at sales@redchairtime.com if the customer has not received the refund after 10 business days.
Contact Us:
Monday – Friday: 9AM – 4PM (CST)
Email: sales@redchairtime.com
Sea Eagle Return Policy
There is a 30% re-stocking fee plus 5% chargeback fee on all items.
- Returns are only accepted for manufacturers' defects for 3 years
- Returns will be processed within 30 business days of the receipt of returned products
- Products returned must be:
- Clean. Any dirt, mud, stains or debris on returned products will result in a cleaning fee.
- Undamaged. Products damaged through abuse, accidents or neglect cannot be returned. Any items found to be damaged will be assessed a repair charge. Sea Eagle reserves the right to refuse returns of damaged items.
- In salable condition. Returned items must be resold. Sea Eagle Boats, inc. cannot accept returns in less than salable condition.
- Complete with all parts and accessories shipped on the original order. Incomplete orders will receive a partial refund pro-rated at the current retail price of the missing parts.
- Customers returning eligible products will receive a refund for the purchase price of the product, not including any shipping charges, import duty, brokerage, restocking fees or other fees.
- Refunds will be issued by the original payment method
- If the original credit card is expired or cancelled then refunds will be issued by check.
- If original order is more than 120 days old, refund will be issued by check.
- Return freight is the customer's responsibility
- Customers are responsible for packaging products securely and insuring return shipments.
- Customers who refuse delivery of a shipment will be liable for all fees and shipping charges resulting from that refusal.
- Products damaged in return shipment are not the responsibility of Sea Eagle Boats, Inc.
- Any claims for products damaged in return freight must be handled by the customer subject to the insurance policy the customer purchased for the return freight.
Contact Us:
Monday – Friday: 9AM – 5PM (CST)
Email: sales@redchairtime.comLuxCraft Return Policy
LuxCraft Return Policy
Return Requests
Given our furniture is custom-built, a 30% restocking fee and 5% chargeback fee applies for returns. Requests must be submitted within 7 days of receipt. All returns must have an RMA number assigned by customer service on the outside of the box. The customer is responsible for all freight charges on unwanted items that are being returned. Any product returned to LuxCraft without preauthorization will not be processed until sufficient information has been provided by the dealer. For products being returned for repair, an RMA number assigned by customer service is required as well. Products that are discontinued or have been assembled are not returnable.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, items that are packaged properly and deemed resalable will be credited to your original payment method within a certain number of days, less 30% restocking and 5% chargeback fee. For late or missing refunds, please contact us at sales@redchairtime.com
Berlin Gardens Return Policy
Return Requests
Given our furniture is custom-built, a 30% restocking fee and 5% chargeback fee applies for returns. Requests must be submitted within 7 days of receipt. All returns must have an RMA number assigned by customer service on the outside of the box. The customer is responsible for all freight charges on unwanted items that are being returned. Any product returned to Berlin Gardens without preauthorization will not be processed until sufficient information has been provided by the dealer. For products being returned for repair, an RMA number assigned by customer service is required as well. Products that are discontinued or have been assembled are not returnable.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, items that are packaged properly and deemed resalable will be credited to your original payment method within a certain number of days, less 30% restocking and 5% chargeback fee. For late or missing refunds, please contact us at sales@redchairtime.com
Coastal Crusiers Return Policy
RETURNS:
You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping and restocking fee). Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Coastal Cruiser we will likely cover the cost of the return shipping.
Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.
Merchandise that show signs of use will be required to pay a 10% restocking fee.
Before a return is sent, the customer must have written approval of said return from Coastal Cruiser. If a customer sends a return without the written consent of Coastal Cruiser, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.
Items will be subject to a 30% restocking fee.
Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.
Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.
Refused Items: If it's the fault of Coastal Cruiser, you will be fully credited and or items will be reshipped at our expense.
NOTE: ALL RETURNS HAVE TO COME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.
Seaside Casual Returns
Return Requests
Given the furniture is custom-built, made-to-order, a 30% restocking fee and 5% chargeback fee applies for returns. Requests must be submitted within 7 days of receipt. All returns must have an RMA number assigned by customer service on the outside of the box. The customer is responsible for all freight charges on unwanted items that are being returned. Any product returned to Seaside Casual without preauthorization will not be processed until sufficient information has been provided by the dealer. For products being returned for repair, an RMA number assigned by customer service is required as well. Products that are discontinued or have been assembled are not returnable.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, items that are packaged properly and deemed resalable will be credited to your original payment method within a certain number of days, less 30% restocking and 5% chargeback fee. For late or missing refunds, please contact us at sales@redchairtime.com.
Renogy Returns
Our goal is 100 percent customer satisfaction! But in the event something isn’t quite right, we've made the return process super easy.
Order Cancellation
Customers can cancel transactions any time before Renogy begins the shipping process. The shipping process typically begins within 4 hours of placement of the order. If unable to cancel an order before shipping, customers can make returns in accordance with Renogy’s Return Policy.
Returns
Items can be returned within 30 days of delivery. Please note that Renogy will not accept returns beyond 30 days of delivery (this excludes returns for defects or quality issues which can be accepted after inspection and approval by Renogy).
30-Day Return Policy
Customers need to contact Red Chair Time within 30 days of receiving the item to initiate the return process. To be eligible for return, items must be in the original packaging1, unused, undamaged, unmodified, and have a return authorization number2 provided by Renogy. Proof of purchase must be provided by the customer to begin the return process.
Note: Please note that due to certain transportation regulations, AGM and GEL batteries are not eligible for a 30-day unconditional return or exchange. However, for lithium batteries, we provide a 7-day window for returns or exchanges, allowing for greater flexibility. Upon receiving your package, we kindly advise keeping the original packaging handy for any potential future needs.
Shipping Costs
Shipping costs for product returns will be paid by Renogy under the following conditions:
- Product was damaged during shipping or warehouse handling.
- Product defects
- Incorrect product was delivered
- Product(s) delivered were not ordered by the customer
The customer is responsible for any return shipping costs when product is returned under any other conditions. Costs vary by shipping location.
Renogy does NOT accept returns of items that have been modified in any way. Any modifications will render the Renogy warranty null and void. Any modified products returned to Renogy will be shipped back to the customer at the customer’s expense.
For approved returns, Renogy will provide a prepaid return shipping label3 . Any shipping costs that the customer is responsible for will be deducted from any refund issued to the customer by Renogy.
Refunds
For returns related to customer preferences (not related to defects, shipping damage or wrong product delivered) made within the 30 day return period, a 20% ~ 30% restocking fee will be charged.
After receiving the returned item, Renogy will issue a refund within 7 ~ 10 business days. Red Chair Time will notify the customer by email once the refund has been processed. If the refund isn’t received after 7~10 business days, please contact the Red Chair Time. All returned items will be inspected to insure they meet Renogy’s return policy.
Product Return Process
1. To request authorization for return, contact Red Chair Time. Once customers have contacted Red Chair Time they will be asked to provide the reason for the return, and a receipt or proof of purchase.
2. The Renogy Customer Support Team will determine whether the purchase is eligible for return. After confirming the order is eligible, Renogy/Red Chair Time will issue a Return Material Authorization (RMA) number and a prepaid return shipping label. The customer must clearly mark the RMA number on the package and include the dated proof of purchase with the product.
3. For products being returned due to quality issues, which are beyond 30 days’ return period but within warranty period, Renogy will provide instructions on how to properly package the product to return it safely. Do not ship the product before receiving the proper shipping safety instructions.
Note: Do not return any items without the RMA confirmation from the Renogy/Red Chair Time Customer Support Team. For returns without RMA confirmation, the refund or replacement will not be processed. The return and replace policies for the Renogy Day are subject to the specific requirements of the actual event day. This policy applies only to Renogy products purchased in the United States through authorized sellers and channels.