Shipping, Warranty, Returns Policy

 Continental United States

• Ledge uses multiple carriers for competitive rates within the continental United States.
• Lead time is based on stock and order quantity.
• Tracking number will be provided via email when the shipping process begins. Reconsignments or reroute requests subject to customer charges.
• Standard shipping applies unless expedited shipping is requested, in which case, charges apply. Ledge is not responsible for transit times or delivery schedules.
• "Shipped" is defined as carrier pick-up. Transit times are not part of the delivery promise date.
• Customers are subject to appointment requirements from the carrier. Customer is responsible for scheduling appointments. Ledge is not responsible for carrier appointment commitments.
• Customers can request no signature for delivery, but must inform the carrier for approval.
• Cancellation requests for shipped orders are subject to original and return shipping costs plus 20% restocking fee.
• Customer should receive packing slip and BOL, as these are considered proof of delivery.

Rejected Delivery/Claims Creation

• The customer has a right to inspect freight upon delivery. They must notate any rejected items on BOL for a formal claim process to be executed.
• Photos are required for all claims and should be taken from multiple angles.
• Customers must submit a claim within three days of shipment arrival to receive replacement items.
• For stock orders, customers have a 30-day window to report shipping damage or discrepancies after the date of delivery.
• Questions about claims can be directed to sales@redchairtime.com.

Holiday Shipping

• Inventory availability, custom orders, weather delays, and high shipment volumes may impact processing and transit times. Place orders early and consider holiday delivery timelines.
• All delivery timelines are estimated based on departure from our facility. Once products leave our facility, transit times may vary by location, carrier, and seasonal conditions. Delivery timelines are not guaranteed. Ledge is not responsible for any carrier delays due to external factors or extraordinary events.
• Any replacement for lost or damaged packages may not adhere to holiday delivery timelines.
• Extended delivery times will be in place during the holiday season. Hours of delivery vary by carrier. 

Return Policy

To initiate a return or exchange up to 30 days from delivery or receipt, contact our customer service team at 507-339-4666 or sales@redchairtime.com. 

• No refunds will be given on merchandise returned after 30 days of the original purchase date.
• Returns/exchanges not accepted for final-sale items, special orders, or installed items. Monogrammed, customized, or made-to-order items cannot be modified, canceled, returned, or exchanged unless damaged or defective. Defective items will be exchanged or Merchandise Certificate issued if no longer available. All sales final on clearance Items. Other exclusions may apply.
• Items must be in as-new condition. Ledge reserves the right to refuse returns, credits, or exchanges on damaged or misused items.
• If the order has been produced or shipped, you will automatically receive a refund applied to the original payment method minus 20% restocking fee, typically within 10 business days.
• Return shipping costs are the responsibility of the customer unless merchandise was shipped incorrectly.
• Please include a copy of your original receipt with the merchandise for expedited service.

 Warranty

All claims must be submitted in writing within 30 days of discovery of the claimed defect. Any shipping damages need to be reported within 24 hours of delivery. Approved claims resulting in a replacement must be for the same product. The purchaser will be asked to submit a brief description of the defect along with photos.

Cancellations

We will do everything possible to accommodate order changes and cancellations. 

• To provide the best service to you, we try to ship orders as quickly as possible. Should your order already be processed and/or in the shipping process, we are unable to stop or make any order adjustments. 
• If an order is canceled after notification that it is ready, a restocking fee (up to 20% of order value) will apply.
• For made-to-order items, the restocking fee will apply when canceled after the item is in production. 
• Cancellation is not accepted for custom items, including engraved products, monogrammed products, customer-owned fabric, and any other item that is not a standard product offering.