Foam and Inflatable Spas come with Free FedEx Ground Delivery (3-5 Days) shipped from the U.S. warehouse.

Expect an email or text with your delivery window.

Free shipping on orders over $100 via FedEx/UPS (3-5 Days)

For orders $99.99 and under, shipping is $19.99 via FedEx Express/UPS (3-5 Days)

Want to return your Wave order? Please contact us within 14 days before returning any orders as unapproved returns will be rejected. Returns are subject to a 20% restocking fee and charge back fees if applicable.  Customer is responsible for all return shipping costs.

We're happy to accept returns if the item is faulty in any way. 

We understand that circumstances may change, leading to the cancellation of your order. However, once your order has been placed, cancellation is not possible: all orders are processed swiftly through the Wave network to ensure customers receive their deliveries as quickly as possible. 

If you choose to refuse delivery of your hot tub after it has been dispatched by our courier, please be aware that all additional delivery costs will be deducted from your refund.

For order cancellations or any questions regarding our delivery and cancellation policies, please don't hesitate to contact us at sales@redchairtime.com.

By placing an order you acknowledge and agree to these delivery and cancellation terms and conditions.

We can only accept the return of unwanted items within a certain time frame in the exact condition received, including the original packaging. Items will be assessed before your return is authorised, and one of our friendly agents will guide you through the return process.

We do not cover courier costs of unwanted items. Please always double-check the product description before you place your order.

Warranty

Warranty period for our hot tubs are as follows: 12 months for the heater unit/pump and 6 months for the spa liner.

In the unlikely event that your order or items within it are damaged, you may return the item(s) to us for a full refund. You must notify sales@redchairtime.com within 30 working days of receipt and provide pictures of damaged item.

Please note, as stated in distance selling regulations, we cannot accept returns of spas or spa accessories if you have opened the seal (with the exception of items that are faulty on arrival).