Ardent SUMMIT HAWK Casting Reel RH

Shipping Policy

We are dedicated to providing you with exceptional service and ensuring a smooth and timely delivery of your orders.

Order Processing Time:

• We strive to process and ship all orders within 1-2 business days (excluding weekends and holidays) from the date of purchase.
• Please note that during peak seasons and promotional periods, processing times may be slightly longer due to increased order volumes.

Shipping Methods and Carriers:

• We offer various shipping options to cater to your needs, including standard and expedited shipping.
• Our trusted shipping carriers include but are not limited to USPS, FedEx, and UPS.
• The shipping method and carrier will be selected based on the destination, package weight, and delivery speed chosen during checkout.

Shipping Rates and Estimated Delivery Times:

• Shipping rates are calculated based on the weight, dimensions, and destination of your order.
• During the checkout process, you will have the opportunity to view the available shipping options along with their respective costs and estimated delivery times.
• Estimated delivery times are provided by the shipping carriers and are not guaranteed. Delays may occur due to unforeseen circumstances beyond our control.

Order Tracking:

• Once your order has been shipped, we will provide you with a tracking number via email.
• You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Shipping Address Accuracy:

• It is your responsibility to provide accurate and complete shipping information during the checkout process.
• Please double-check your shipping address to ensure timely and successful delivery. We will not be held liable for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

Happy shopping and tight lines!

Returns & Refund Policy

Each product sold is guaranteed.  If you are not satisfied with the product within 30 days of receiving it, contact us for a return authorization and shipping instructions.  We will promptly refund your purchase price upon receipt of the returned item.  Returned items must be in new and sellable condition to be eligible for a refund.  Return shipping costs are the responsibility of the returning party.  

Warranty Information

Every Ardent product comes with a limited factory warranty, which covers manufacturing and material defects. 

Reels  - Ardent Reels are warranted for a period of three (3) years from the date of the original retail purchase against defects in workmanship and /or materials.  Original retail purchaser should return defective products postage prepaid, insured with proof of purchase direct to Ardent at 420 Lake Street, Macon, MO 63552.  Ardent will repair or replace products at its option and return direct to the purchaser.                                

• This warranty does not cover Ardent products damaged due to abuse, misuse, normal wear, or excessive wear caused by neglect of cleaning and lubrication required or general service requirements due to the owner's failure to provide reasonable and necessary maintenance.  
• Ardent products not covered by the Ardent Limited Warranty may be repaired at a nominal charge to the purchaser, provided parts are available and the product is returned with return postage prepaid.  
• ALL INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM THIS WARRANTY. IMPLIED WARRANTIES ARE LIMITED TO THE LIFE OF THE WARRANTY.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF THE INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  THIS WARRANTY GIVE YOU SPECIFIC LEGAL TIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE. 

Rods - Ardent Rods are warranted for a period of One (1) year from the date of the original retail purchase against defects in workmanship and /or materials.  Original retail purchaser should contact the Ardent Warranty department for return/destroy instructions.  Ardent may request that the purchaser return the defect rod postage prepaid, or the warranty department may request photos of the damaged product.  Ardent will repair or replace products at its option and return direct to the purchaser.  

• This warranty does not cover Ardent products damaged due to abuse, misuse, normal wear, or excessive wear caused by neglect of cleaning and lubrication required or general service requirements due to the owner's failure to provide reasonable and necessary maintenance.  
• Ardent products not covered by the Ardent Limited Warranty may be repaired at a nominal charge to the purchaser, provided parts are available and the product is returned with return postage prepaid.  
• ALL INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM THIS WARRANTY. IMPLIED WARRANTIES ARE LIMITED THE LIFE OF THE WARRANTY.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF THE INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  THIS WARRANTY GIVE YOU SPECIFIC LEGAL TIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE. 

Accessories and Reel Care - Ardent Accessories and Reel Care are warranted for a period of ninety (90) days from the date of the original retail purchase against defects in workmanship and /or materials.  Original retail purchaser should contact the Ardent Warranty department for return/destroy instructions.  Ardent may request that the purchaser return the defect product postage prepaid, or the warranty department may request photos of the damaged product.  Ardent will repair or replace products at its option and return direct to the purchaser.  

• This warranty does not cover Ardent products damaged due to abuse, misuse, normal wear, or excessive wear caused by neglect of cleaning and lubrication required or general service requirements due to the owner's failure to provide reasonable and necessary maintenance.  
• Ardent products not covered by the Ardent Limited Warranty may be repaired at a nominal charge to the purchaser, provided parts are available and the product is returned with return postage prepaid.  
• ALL INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM THIS WARRANTY. IMPLIED WARRANTIES ARE LIMITED THE LIFE OF THE WARRANTY.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF THE INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  THIS WARRANTY GIVE YOU SPECIFIC LEGAL TIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE.