Refund & Return Policy

At CEMOTORIDE, we want you to be fully satisfied with your purchase. This page explains our refund and return process, including timelines, conditions, fees, and how to start a return.

1. Return Window

You have 15 days after receiving your item to request a return. After this period, returns may not be accepted unless the item is defective or damaged. Returns are subject to a 15% restocking fee. Customer is responsible for return shipping costs.

2. Order Cancellations

You may cancel your order within 90 minutes of placing it. After that, cancellations follow these timelines:

• In-stock eBikes: Processed within 5 business days.
• In-stock Warranty Orders: Processed within 10 business days.
• In-stock Parts & Components: Processed within 15 business days.

If you cancel before shipment and within the allowed period, you will receive a full refund.

3. Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn or unused
• With original packaging and accessories
• With proof of purchase

To start a return, please contact us at sales@redchairtime.com.

4. Return Shipping Process

If your return is approved, we will send you a return shipping label and detailed instructions. Please send your return to:

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

If the return is due to personal preference (such as changing your mind), customers are responsible for return shipping costs and restocking or chargeback fees.

If the return is due to our error (damaged, defective, or incorrect item), CEMOTORIDE will cover the return shipping fees.

6. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at sales@redchairtime.com so we can resolve the issue promptly.

7. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or special-order items
• Personal care products
• Hazardous materials
• Sale items and gift cards

8. Exchanges

To exchange an item, please return the original product first. Once approved, you may place a new order separately.

9. Refunds

We will notify you once your return is received and inspected. If approved, refunds are typically processed within 10 business days to your original payment method.

If you have not received your refund after 15 business days, please contact us at sales@redchairtime.com.

Returned items must be unused, in original condition, with tags, packaging, and proof of purchase.