GoBoat Return Policy

GoBoat Return Policy
We offer a 14-day money-back guarantee. We will take back your unopened and unregistered boat for a refund within 14 days of delivery. We want you to have peace of mind knowing we understand the significance of your purchase. There will be a 30% restocking fee assessed on all eligible returns.

• After the 14 day period, GoBoats sole obligation in the event of such defects during the warranty period is to repair or replace the defective item with a comparable item at the sole discretion of GoBoat.

• Returned items must be in like-new condition with no visible signs of wear and be returned with all originally included parts and accessories. 

• All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund. 

• You are responsible for all return shipping costs. Red Chair Time reserves the right to amend this policy at any time without notice.

How to Return a Product
To initiate a return, please complete the following steps:

1. Contact Sales@redchairtime.com with all necessary information and applicable images to confirm the product is in like-new condition.

2. Within two - three business days after you submit the return request, we will provide you with the return address and a Return Merchandise Authorization (RMA) Number.

3. Please return all items to GoBoat at the address provided by the Red Chair Time Customer Service Specialist. You must include all originally included parts and accessories along with the RMA number and return form. Failure to provide the RMA number and return form can lead to delays in the return processing.

4. Once the product arrives at the Distribution Center, our Returns Team will inspect the returned product and will notify the RedChair Time Customer Service Specialists if the product is not in like-new condition, or if any parts or accessories were not included.

5. A refund is normally processed within seven business days after we receive the returned product. An email confirmation will be sent to you once the refund has been issued.

6. If a refund is issued, it may take a few business days before the refund is reflected in your account.