we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Free exchanges or refunds are only applicable to wrong or defective items. Please note that a 20% restocking fee applies to all returned non-defective items.

Force Majeure Circumstances

In the event of unforeseen circumstances beyond our control – including but not limited to natural disasters, pandemics, or government restrictions – that prevent product delivery, we will issue a full refund for the affected order. No return of goods will be required in such cases.

Return Shipping Costs for Non-Defective Items

For returns of non-defective items, customers are responsible for the return shipping costs. These costs may vary depending on the size and weight of the item. We suggest reaching out to our customer support team for assistance with return instructions and estimated shipping fees before initiating a return.

Refund Processing Timeline

We commit to processing refunds within 7 working days after receiving and inspecting your returned item. Any account credits will be refunded immediately upon return approval. Refunds will be issued through the original payment method used for purchase (e.g., credit card payments will be credited back to the same card account). Please note that your financial institution may require additional processing time before the refund appears in your account.

To qualify for a full refund, the item must be in its original packaging, unworn or unused, with all tags attached. Additionally, you must provide the receipt or proof of purchase.

To start a return, contact us at sales@redchairtime.com or call us at 507-339-4666. If approved, we'll send a return shipping label and instructions.

We will respond to all inquiries within 24 hours on business days.