Our goal is 100 percent customer satisfaction! But in the event something isn’t quite right, we've made the return process super easy.

Order Cancellation

Customers can cancel transactions any time before Renogy begins the shipping process. The shipping process typically begins within 4 hours of placement of the order. If unable to cancel an order before shipping, customers can make returns in accordance with Renogy’s Return Policy.

Returns

Items can be returned within 30 days of delivery. Please note that Renogy will not accept returns beyond 30 days of delivery (this excludes returns for defects or quality issues which can be accepted after inspection and approval by Renogy).

30-Day Return Policy

Customers need to contact Red Chair Time  within 30 days of receiving the item to initiate the return process. To be eligible for return, items must be in the original packaging1, unused, undamaged, unmodified, and have a return authorization number2 provided by Renogy. Proof of purchase must be provided by the customer to begin the return process.

Note: Please note that due to certain transportation regulations, AGM and GEL batteries are not eligible for a 30-day unconditional return or exchange. However, for lithium batteries, we provide a 7-day window for returns or exchanges, allowing for greater flexibility. Upon receiving your package, we kindly advise keeping the original packaging handy for any potential future needs.

Shipping Costs

Shipping costs for product returns will be paid by Renogy under the following conditions: 

• Product was damaged during shipping or warehouse handling.
• Product defects
• Incorrect product was delivered
• Product(s) delivered were not ordered by the customer

The customer is responsible for any return shipping costs when product is returned under any other conditions. Costs vary by shipping location.

Renogy does NOT accept returns of items that have been modified in any way. Any modifications will render the Renogy warranty null and void. Any modified products returned to Renogy will be shipped back to the customer at the customer’s expense.

For approved returns, Renogy will provide a prepaid return shipping label3 . Any shipping costs that the customer is responsible for will be deducted from any refund issued to the customer by Renogy.

Refunds

For returns related to customer preferences (not related to defects, shipping damage or wrong product delivered) made within the 30 day return period, a 20% ~ 30% restocking fee will be charged.

After receiving the returned item, Renogy will issue a refund within 7 ~ 10 business days. Red Chair Time will notify the customer by email once the refund has been processed. If the refund isn’t received after 7~10 business days, please contact the Red Chair Time. All returned items will be inspected to insure they meet Renogy’s return policy.

Product Return Process

1. To request authorization for return, contact Red Chair Time. Once customers have contacted Red Chair Time they will be asked to provide the reason for the return, and a receipt or proof of purchase.

2. The Renogy Customer Support Team will determine whether the purchase is eligible for return. After confirming the order is eligible, Renogy/Red Chair Time will issue a Return Material Authorization (RMA) number and a prepaid return shipping label. The customer must clearly mark the RMA number on the package and include the dated proof of purchase with the product.

3. For products being returned due to quality issues, which are beyond 30 days’ return period but within warranty period, Renogy will provide instructions on how to properly package the product to return it safely. Do not ship the product before receiving the proper shipping safety instructions.

Note: Do not return any items without the RMA confirmation from the Renogy/Red Chair Time Customer Support Team. For returns without RMA confirmation, the refund or replacement will not be processed. The return and replace policies for the Renogy Day are subject to the specific requirements of the actual event day. This policy applies only to Renogy products purchased in the United States through authorized sellers and channels.

1 Original packing: it should be the original container or covering which is used to package the product, including all accessories, attachments as well as manual, etc.

2 Return authorization number: customer needs to first contact Red Chair Time for getting the RMA number before returning the order.

3 The prepaid return shipping label: it is provided by the logistics company with which Renogy has cooperation. requirements of the actual event day. This policy applies only to Renogy products purchased in the United States through authorized sellers and channels.

400W Complete Kit W/ Two 12V 100Ah AGM Batteries

2*2 Pieces of 100W Monocrystalline Solar Panel
1*40A MPPT Solar Charge Controller
2*12V 100Ah Deep Cycle AGM Battery
1*2000W 12V Pure Sine Wave Inverter
4*4 Set of Solar Panel Mounting Z Bracket
3*Solar Y Branch Connectors MMF+FFM Pair
1*20FT 10AWG Solar Panel to Charge Controller Adaptor Kit
1*8FT 8AWG Battery to Charge Controller Tray Cables
2*16In 4AWG Copper Battery Interconnect Cable for 5/16 in Lugs
1*2FT 8AWG ANL Fuse Cable with Double Ring Terminals for 3/8 in Lugs
1*40A ANL Fuse Set w/ Fuse
1*30A Solar Connector Waterproof In-Line Fuse Holder w/ Fuse
2*Battery Inverter Cables for 3/8 in Lugs
1*500A Battery Monitor With Shunt
1*BT-2 Bluetooth Module

400W Complete Kit W/ Two 12V 100Ah Lithium Batteries

2*2 Pieces of 100W Monocrystalline Solar Panel
1*40A MPPT Solar Charge Controller w/Bluetooth Module
2*12V 100Ah Smart Lithium Battery w/ Bluetooth & Self-heating Function
1*2000W 12V Pure Sine Wave Inverter
4*4 Set of Solar Panel Mounting Z Bracket
3*Solar Y Branch Connectors MMF+FFM Pair
1*20FT 10AWG Solar Panel to Charge Controller Adaptor Kit
1*8FT 8AWG Battery to Charge Controller Tray Cables
2*16In 4AWG Copper Battery Interconnect Cable for 5/16 in Lugs
1*2FT 8AWG ANL Fuse Cable with Double Ring Terminals for 3/8 in Lugs
1*40A ANL Fuse Set w/ Fuse
1*30A Solar Connector Waterproof In-Line Fuse Holder w/ Fuse
1*Battery Inverter Cables for 3/8 in Lugs
1*BT-2 Bluetooth Module

RENOGY 100W MONOCRYSTALLINE SOLAR PANEL

Maximum Power: 100W

Maximum System Voltage: 600V DC (UL)

Open-Circuit Voltage (Voc): 24.3V

Optimum Operating Voltage (Vmp): 20.4V

Short-Circuit Current (Isc): 5.21A

Optimum Operating Current (Imp): 4.91A

Dimensions: 41.8 x 20.9 x1.4 in

Weight: 14.1lbs/6.4kg

ROVER LI 40A MPPT CHARGE CONTROLLER

Nominal System Voltage: 12V/24V Auto Recognition

Rated Charge Current: 40A

Max. PV Input Voltage: 100 VDC

Max. PV Input Power: 12V/520W, 24V/1040W

Max Battery Voltage: 32V

Renogy 2000W 12V Pure Sine Wave Inverter

Continuous Output Power: 2000W

Peak Power Rating: 4000W

Output Voltage: 115V

Dimensions: 17.8 x 8.6 x 4 in

Weight: 11.7 lbs

Deep Cycle AGM Battery 12 Volt 100Ah

Battery Type: AGM

Rated Capacity: 100Ah (10 Hour Rate to 10.5V)

Nominal Voltage: 12V

Cycle Use Voltage: 14.4V~14.8V

Dimensions: 13.1 x 6.9 x 8.6 in / 332 x 175 x 219 mm

Weight: 63.9 lbs / 29 kg

100Ah Smart Lithium Iron Phosphate Battery w/ Bluetooth & Self-Heating Function

Battery Type: Lithium Iron Phosphate

Rated Capacity: 100AH

Voltage Range: 10V to 14.8V

Dimensions: 10.6 x 7.6 x 8.1 in (268 x 193 x 205 mm)

Weight: 26.9 lbs. (12.2 kg)

WARRANTY INFORMATION

Panels: 25-year power output warranty: 5 year 95% output warranty, 10 year 90% output warranty, 25 year 80% output warranty 10-year material and workmanship warranty

Accessories: 1-year material and workmanship warranty